Return & Refund Policy

Last Updated: July 2026

At FC Haus, every order is processed specifically for each customer. Please review our policy carefully before placing your order.

All Sales Are Final

Once an order has entered processing, all sales are final. We do not accept returns, exchanges, or cancellations for:

• Incorrect size selected by the customer

• Change of mind

• Ordering the wrong item

• No longer wanting the product

• Shipping delays caused by the carrier

• Refusal to accept delivery

Please review your order carefully before completing your purchase.

Order Cancellations

Orders may only be canceled within 24 hours of purchase, provided processing has not begun.

After this period, your order enters fulfillment and cannot be canceled, modified, or refunded.

Address Changes

Customers are responsible for providing the correct shipping address at checkout.

Address changes may only be requested before processing begins. Once an order has shipped, we cannot reroute or replace packages sent to an incorrect address provided by the customer.

Damaged, Defective, or Incorrect Items

If you receive an incorrect or damaged item, you must contact us within 7 days of delivery at support@fchaus.com.

Your email must include:

• Your order number

• A description of the issue

• Clear photos of the item received

• Photos of the packaging (if applicable)

Claims submitted after 7 days may not be eligible for review.

If approved, we will provide an appropriate resolution, which may include a replacement or store credit at our discretion.

Lost Packages

Once a package has been accepted by the shipping carrier, delivery is the responsibility of the carrier.

If your tracking shows the package as delivered, FC Haus is not responsible for lost or stolen packages. We recommend contacting the shipping carrier directly to open an investigation.

Shipping Delays

Estimated shipping times are provided as guidelines only and are not guaranteed.

Delays caused by:

• Customs inspections

• Weather

• Carrier issues

• Peak holiday seasons

• Other circumstances outside our control

do not qualify for refunds or cancellations.

Refused Deliveries

If a package is refused, returned to sender, or undeliverable due to an incorrect address, failure to claim the package, or refusal to pay any applicable customs fees, the order is not eligible for a refund.

Chargebacks

If a customer initiates a chargeback without first contacting FC Haus to resolve the issue, we reserve the right to submit all order information, tracking information, communications, and proof of delivery to the payment provider.

Fraudulent or abusive chargebacks may result in future orders being canceled or refused.

Limitation of Liability

FC Haus is not responsible for delays, losses, or damages caused by shipping carriers, customs authorities, natural disasters, labor disputes, or events beyond our reasonable control.

Contact

For any questions regarding your order, please contact:

Email: support@fchaus.com